Allout Adventures, The Pursuit Centre, Slaley Hall, Slaley, Hexham, NE47 0BX

Telephone: 01434 676980
Web: www.alloutadventures.co.uk

1. Cancellation Policy:
  • Up to 7 days: No refund given.
  • 7 – 14 days prior : you will be refunded 25% of your original payment, or a Gift Voucher will be issued (valid for 10 months)
  • 14 – 30 days prior: you will be refunded 50% of your original payment, or a Gift Voucher will be issued (valid for 10 months)
  • 30 + days prior: you will be refunded 100% of your original payment, or a Gift Voucher will be issued (valid for 10 months)
2. Consequences of Failure to turn up
If you have made a booking and fail to turn up for this on the day, you will not be refunded, nor will you be able to reschedule your activity (unless full payment is made for the new activity booked).
3. Amendments to your Booking
Should you wish to add extra people onto your time slot, please do so via the bookings page at www.alloutextremex.co.uk . We cannot guarantee we will have the availability to do this. Full pre-payment for the extra attendees will be required at the time of booking.
4. Liability of Allout Adventures
  1. In any event Allout adventures shall not be liable for death or personal injury suffered by the customer or its guests arising out of the booking. This limitation of liability shall also extend to any loss or damage sustained by property or belongings of the client or any of the client's guests or for any further costs, demands or expenses incurred or suffered by the customer arising out of the booking.
  2. Allout adventures will not be liable for any cancellation of or alteration to the booking or any loss or damage to the customer arising out of circumstances beyond its control including but not limited to any act of god, natural disaster or act of terrorism.
  3. Any damage caused to any of the equipment hired to you by Allout Adventures will be paid in full by the individual responsible or the card holder who made the original booking.
5. Activity Timing
Allout adventures endeavour to run all activities and events as strictly to schedule as possible and therefore appreciate your prompt arrival at events and activities. Should activity participants arrive late, the activity session will still finish at the schedules time. We reserve the right to cancel an event without refund, in the event of the late arrival of participants; under no circumstances would Allout Adventures pay any compensation for such cancellation of any event or activity.
6. Safety
  1. It is the responsibility of participants to ensure that they have understood all briefing instruction and each participant must sign our safety disclaimers prior to participation to confirm their understanding of this along with the promp sheet given upon registration.
  2. Allout adventures reserve the right to refuse participation to any person who appears to be under the excess influence of alcohol or under the influence of drugs, or for any other reason at the discretion of Allout Adventures. In the event of non-compliance with Allout Adventure’s representatives, events may be terminated without refund.
  3. All Allout Adventures events are run to high standards. Participants recognise that in particular, all events involve some element of risk and participation in activities and events is on the understanding that participants accept this risk.
7. Damages and Losses
Any wilfull damages, loss or theft of equipment used in your activity/s whilst in your possession or under your control will be chargeable to the individual or group accordingly and to the full cost of repair or replacement parts on the day upon your return. Failure to listen to any instruction from an instructor may result in the termination of your activity session. No refunds will be given under this circumstance.
8. Activity Prices
Allout Adventures reserves the right to increase activity prices without given prior notice. Please refer to our website for prices.
9. Law and Construction
These terms and conditions shall be governed by English Law and Allout Adventures and the client hereby submits to the exclusive jurisdiction of the English Courts in all matters these Terms and Conditions.